The importance of good communications
Bad communications break relationships and cause misunderstandings.
It is rare I make a second blog post in any one day but an issue that annoys me motivated me to talk about communications. One of the major causes of relationship breakdown and conflict in human interaction is due to poor communication.
As a business owner I make it a priority to have good communications with my stakeholders, this includes my customers (investors and clients) and those who make up my team (employees, contractors and suppliers). With regards to my team I need good internet and phone communications, people who I can with no problem liaise with in order to keep my customers happy. If I have a situation as I did this morning with a supplier who never bothered to reply to my e-mails or twitter messages they are eliminated from the process. With regards to customers if there is a poor line of communication I would rather not do business with them.
On my side of the fence I will maintain good communications with all stakeholders making sure they have all the information to satisfy their needs. I keep the impact upon the lives of customers in communications to a minimum, but in situations which require feedback I need an active line of communication in order to satisfy their needs.
In business and private life I encounter communications that are poor or non-existent. It drives me nuts. People who are hard to contact, or fail to reply, or make promises to communicate then don’t, lines of communication vital either for me to run an effective process or deliver an effective result. People are lazy, they fail to prioritise, they are complacent; this causes me problems and ends in me terminating my relationship to them. Good communications mean strong relationships.