People forget that their activities impact living things.
It seems to me every aspect of human society has forgotten something important – caring. I felt enraged at the aftermath of the Malaysian plane crash in the Ukraine when everyone was too busy with propaganda, the victims and their families forgotten. In another media report an US-based internet company Comcast treated a customer badly who wanted to leave them, the “retention specialist” treated the customer to a 20-minute harassing interrogation. Then there was Southwest Airlines that ordered a customer off their aircraft unless they deleted a tweet about poor customer service.
All actions we take impacts a living thing. If I discard a broken bottle to the pavement, the little boy I saw a few weeks ago happily running along barefoot would be injured. If I littered the grass of Colchester Castle Park with glass, little children rolling down the grassy hill would be injured. If I cast a plastic bag into the river a swan would choke to death on it. No individual is an island, every action impacts another living entity, thus caring for living things is vital in our everyday activity.
When I care for a living thing such as my oak saplings I give full focus to their needs, so those oak saplings prosper. Even though Pebbles is not my cat, I give her lots of attention so that the naïve little cat follows me around, she trusts I wont step on her, so that in caring for her I have to practice mindfulness of her presence.
If we all incorporate caring into our activities, we will develop responsibility for our actions, that all we do impacts something, even if we are unable to see it. This week I have changed my company mission statement to one that involves “caring,” moving the focus from company to stakeholders such as the customer. When I build information processes I know that one end of the process is a living entity such as a human being.